Here are some FAQs to help with questions you may have but if you don't see an answer to your question, please reach out to us at info@o3generation.com and we will be glad to help!

Frequently Asked Questions

Shipping & Delivery Orders Cancellations & Returns Store Products Gifting Accessibility & Privacy Shipping & Delivery

Do you ship internationally?

Yes, we ship internationally. Please pay special attention to shipping rates when shipping outside of the 50 United States of America.

Can you ship to a P.O.Box?

Yes. We are able to ship to P.O. Boxes using standard shipping via USPS. Please select a standard shipping option at checkout.

I did not receive all of the items in my order

Please note that if your order includes multiple items, they may ship separately so that your items can arrive as quickly as possible at your address. You will not be charged an extra fee if items in your order ship separately but you may receive multiple packages over a few days.

My tracking information says my order was delivered but I did not get it or it is arriving later than expected.

We recommend checking with the carrier directly using your tracking number to obtain the most accurate information. Sometimes tracking updates can be a little out of sync with the actual delivery. While we are not able to contact your carrier on your behalf, we are here to help you all along the way if you need anything else from our side to get your package.

Can I change the shipping speed on my order?

Unfortunately, once your order is placed, we are not able to adjust the shipping speed or place a hold on your order. Thank you for your understanding.

Will I receive shipping information once my order has shipped?

Yes! You will first receive an order confirmation, followed by a shipping confirmation with your tracking details once your order is on its way.

My order says that it has shipped but the tracking information has not been updated or says "preparing to ship" or "pre-shipment".

Please note that once your tracking number is provided, it may take up to 3-4 business days for updates to appear. If you see a "pre-shipment" status, it usually means that a label has been created and your order is still being processed.

When will I receive my order/item?

Delivery times depend on the shipping method selected at checkout:

Standard Shipping: Typically arrives within 7–9 business days after tracking is updated.

Expedited Shipping: Intended for delivery within 2 business days after tracking is updated. Please place your order by 11 AM PT for expedited orders.

Please note: Our fulfillment warehouse and shipping carriers are external partners. While all of our partners work hard to deliver on time, occasional delays can happen. Shipping timelines are estimates, and delivery dates are not guaranteed.

What is your shipping policy?

We ship within the 50 United States of America. For the best chance of a smooth delivery, we recommend shipping to a U.S. permanent address.

Orders are processed daily. Some items may ship separately but you'll never be charged more than the shipping cost shown at checkout.

What is your free shipping threshold?

Unfortunately, at this time, we do not offer free shipping. We hope to update this soon so we can offer you free shipping on certain orders. Thanks for your understanding.